Crypto: Help with Deposits

Updated over 9 months ago

You can check the status of your deposit transaction here.

See below common questions around crypto deposits:

Incorrect Address

• If you have sent the transaction to the wrong address, contact the recipient.
• If you don't know the owner of the address, there's no way to retrieve the funds.

Incorrect Coin/Network

• Betsea only accepts specific coins and networks for deposits. Transactions of non-accepted coins or coins sent via the wrong network will not be credited.

• Tips to avoid these errors:

• Transactions of non-accepted coins or coins sent via the wrong network will not be credited.

• Double-check the blockchain network.
• Ensure coin compatibility with the platform.
• Send a small test amount first.
• Copy and paste or scan the QR code for the crypto address.
• Carefully review everything before sending, as blockchain transactions are usually irreversible.

Incorrect Tag/Memo

• Cryptocurrencies like EOS/XRP require both the correct address and a MEMO/TAG to credit funds to the Betsea balance. If a mistake occurs, contact live support to initiate the recovery process.

Transaction Fees

• All cryptocurrencies require a transaction fee to be paid for the transaction to be processed.
• If the fee you've provided is too low, the transaction may take longer to be confirmed and processed by the network.

Pending Deposits

• Transaction status can be checked under the notification button or transaction history.
• Confirmation by miners is necessary before funds are credited to your Betsea balance.

Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.