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How to Report Issues with Third Party Providers?

Updated over 9 months ago

Evolution Gaming

  • Evolution Gaming offers live chat support for any errors or disputes within their games.

  • To access live support, click the headset icon in the lobby or in-game chat window.


  • Explain the issue to the agent. If they direct you to contact Betsea's support, ask for the "Case ID" and provide it to our support team for a resolution.

Pragmatic Play Live

  • Pragmatic Play Live offers 24/7 live chat support for user inquiries and issue resolution.

  • To access live support, click the headset icon in the top-right corner of your in-game screen or in the open chat window.

  • Explain your issue, including relevant information, and allow time for a response. They will assist in resolving the matter.

Other Providers

  • For technical faults with other providers on our platform, record the:

    • Time

    • Game

    • Currency pair

    • Bet ID (if possible)

  • Immediately initiate a conversation with our customer support team or email support@betsea.net.

Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.

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