What to do if a game freezes?

Updated over 9 months ago

If a game freezes, you are kicked out, or you exit during a feature or bonus buy, follow these steps to safely resume your gameplay:

1. Re-enter the game with the same coin pair you had before (e.g., BTC-USD view). This reactivation of your active session should allow you to continue your feature or bonus buy.

2. Clear cache & cookies and log back in.

3. Try a different browser or try a different device if possible.

4. If you are still unable to access the feature or bonus buy, contact our support team via the live support chat for assistance.

Rest assured that interrupted features and bonuses are not lost. If you don't access them within a few days, the game will be settled automatically, and bonuses will be played in your absence.

Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.